Legal

Terms of Service

Version 1 · Last updated July 16, 2026

1. About These Terms

KollabGrow is a marketplace that connects brands with content creators for marketing collaborations. The platform is operated by श्री फार्सा टेक्नोलोजिज (Farsha Technologies), registered in Nepal (Registration No: 315268, PAN: 623645844), located at Madhyapur Thimi Municipality-3, Bhaktapur.

These Terms of Service ("Terms") govern your access to and use of kollabgrow.com, our applications, and all related services (the "Platform"). By creating an account or using the Platform, you agree to these Terms and our Privacy Policy.

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice. Your continued use of the Platform after changes constitutes acceptance of the updated Terms.

2. Definitions

  • User: Any person or entity that accesses or uses the Platform.
  • Brand: A User who creates campaigns and seeks creators for collaborations.
  • Creator: A User who applies to campaigns or accepts Brand invitations for collaborations.
  • Campaign: A marketing opportunity created by a Brand on the Platform.
  • Collaboration: An accepted arrangement between a Brand and a Creator.
  • Content: Any material posted through the Platform or on a Creator's social media accounts as part of a Collaboration.
  • Brief: The structured set of acceptance criteria (asset type, deadline, required tags/links, minimum live time) agreed by both parties at the start of a Collaboration and locked by the Platform.
  • Gifted Collaboration: A Collaboration where the Brand provides a product or service to the Creator in exchange for Content, with no monetary payment through the Platform.
  • Affiliate Collaboration: A Collaboration where the Creator receives a tracked link or code, and commission is calculated automatically based on sales performance.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Platform. If you are registering on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

4. The Platform's Role

KollabGrow is a marketplace. We provide tools that help Brands and Creators discover each other, communicate, agree on collaborations, and manage campaigns. We are not a party to agreements between Brands and Creators. We do not employ Creators and do not act as an agent, broker, or talent manager for any User.

The Platform does not pre-vet, edit, or endorse Content. Collaboration decisions and terms are between the Brand and the Creator.

5. What KollabGrow Does Not Guarantee

The Platform makes no guarantees regarding:

  • Finding suitable matches between Brands and Creators
  • Number of applicants, invitations, matches, or completed Collaborations
  • Audience reach, impressions, engagement, conversions, sales, or downloads
  • Accuracy of information provided by Brands or Creators
  • Creator content delivery, quality, or timeliness
  • Brand payment or content acceptance
  • Gifted product condition or Creator promotion
  • Payment timing or completion for paid Collaborations
  • Content accuracy, lawfulness, or non-infringement
  • Uninterrupted or error-free Platform access

6. Accounts

You are responsible for all activity under your account and must keep your credentials secure. One account per person or entity. Third-party account connections authorize data access as described in our Privacy Policy and the third party's terms.

You must provide accurate, current registration information. Accounts with false information or Terms violations may be suspended or terminated.

7. Fees and Payments

Settlement-on-Approval Model: KollabGrow uses a settlement-on-approval payment model. Money is collected when a Collaboration is agreed and settles to the Creator upon approval, through a licensed payment service provider and a segregated settlement account. KollabGrow does not hold user balances as a wallet and does not guarantee funds — it is a settlement-on-approval flow on domestic payment rails (eSewa, Khalti, IME Pay).

How Paid Collaborations Work:

  1. Brand and Creator agree on terms and price, which are locked in a structured Brief.
  2. Brand funds the Collaboration — the amount is held for settlement by our payment service provider.
  3. Creator delivers Content by the agreed deadline.
  4. Brand reviews and approves, or the system auto-approves if the Brand does not respond within the review window.
  5. On approval, funds are released: 85% to the Creator, 15% to KollabGrow as a platform fee.

Platform Fee: KollabGrow charges a 15% service fee on each paid Collaboration, automatically deducted when funds are released to the Creator. This fee is clearly shown before both parties confirm a Collaboration.

Payment Processing: Payments are processed through domestic payment service providers (eSewa, Khalti, IME Pay). PSP processing fees may apply on top of the platform fee. KollabGrow is not a bank, does not hold deposits, and does not provide financial services beyond facilitating settlement between parties.

Gifted Collaborations: In Gifted Collaborations, the Brand sends a product or service directly to the Creator. No money moves through the Platform for gifted deals. No payment approval is needed.

Affiliate Collaborations: In Affiliate Collaborations, the Creator receives a tracked link or code from the Brand. Commission is calculated automatically based on sales. Brands set up affiliate tracking through their own systems and pay Creators directly. KollabGrow does not host, track, or pay affiliate commissions.

Taxes: Each User is responsible for their own tax obligations (VAT, income tax, self-employment tax, or any other applicable taxes). KollabGrow is not a tax adviser and does not collect or remit taxes on your behalf except where legally required.

8. Collaborations Between Brands and Creators

When a Brand and Creator accept a match, they enter into a separate agreement. The terms of each Collaboration include the Campaign details shown in-app (deliverables, compensation, deadlines, content type), any terms agreed during onboarding, and these Terms. Campaign-specific in-app terms take precedence over these general Terms where they conflict.

Both parties must act in good faith. Collaboration communications should occur through the Platform to maintain records for dispute resolution.

Structured Brief

Every paid Collaboration begins with a structured Brief that locks the acceptance criteria agreed by both parties — including asset type, deadline, required tags or links, and minimum live time. The Brief is the sole basis for automated approval decisions. The Platform checks objective compliance with the Brief, never subjective quality or taste.

Approval and Settlement Rules

Once a Creator delivers Content, the following rules apply automatically:

  • Brand approves: Funds are released on approval — 85% to Creator, 15% platform fee.
  • Brand does not respond within the review window: The system auto-approves at timeout, and the Creator is paid.
  • Brand requests a revision (up to 2 rounds): The submission reopens for the Creator to resubmit. The review window resets on each resubmission. Revision requests are capped at the number of rounds agreed up front; after that, the deliver-as-briefed Content stands.
  • Brand rejects, but the Brief is objectively met: The Platform auto-verifies against the Brief and releases funds to the Creator.
  • Brand rejects, and the Brief is objectively not met: The Platform auto-verifies against the Brief and refunds the Brand (full or partial).
  • Creator misses the deadline (plus grace period): The Collaboration is auto-cancelled and the Brand is refunded.
  • Evidence is genuinely ambiguous: The dispute is flagged for a rule-based review against the Brief (not subjective taste). This is rare.

A rejection by the Brand does not automatically mean "don't pay." Rejections are tested against the objective Brief only — asset type, deadline, required tags/links, minimum live time. If those criteria were met, the Creator is paid even if the Brand changed their mind about taste or brand fit. Quality and taste are protected by the Brief, revisions, and the reputation system — never by a KollabGrow review team.

9. Disputes Between Brands and Creators

The vast majority of Collaborations are resolved automatically through the approval engine described in Section 8. Only genuinely ambiguous disputes reach a person — and even then, they are assessed against the locked Brief, not subjective opinion.

If a dispute cannot be resolved automatically, either party may flag it to KollabGrow. We may review the Brief, conversations, deliverables, and agreed terms, and take action such as releasing funds to the Creator, refunding the Brand (full or partial), pausing the Collaboration, or removing Content.

KollabGrow acts as a facilitator applying objective rules, not an arbitrator of taste or quality. Either party may pursue legal remedies independently.

10. Creator Obligations

As a Creator, you agree to:

  • Provide accurate information about yourself, your audiences, and your social accounts, and not use bots, fake engagement, or purchased followers
  • Clearly disclose Brand partnerships in accordance with applicable laws and platform requirements, including using "#ad" or equivalent disclosures and platform branded-content tools
  • Produce honest content and not make claims you know to be false or misleading
  • Own or have permission for all material in your content, including third-party elements
  • Act as an independent contractor, not as an employee, agent, or partner of any Brand
  • Not contact Brands outside the Platform to circumvent fees or take Collaborations off-platform after matching

11. Brand Obligations

As a Brand, you agree to:

  • Provide accurate descriptions of your brand, products, and offers
  • Deliver agreed products or services on time and pay Creators within agreed timeframes
  • Not request fake reviews, undisclosed promotions, or misleading, defamatory, infringing, or unlawful content
  • Not make unreasonable revision requests beyond what was agreed in the Campaign
  • Not contact Creators outside the Platform to circumvent fees or take Collaborations off-platform after matching
  • Comply with consumer-protection and advertising laws

12. Content Rights

You retain ownership of Content you upload to the Platform. By uploading, you grant KollabGrow a worldwide, royalty-free, non-exclusive licence to host, store, display, and use your Content for the purpose of operating, promoting, and improving the Platform.

For Collaboration content, the Creator grants the Brand a worldwide, perpetual, royalty-free, non-exclusive licence to use that Content for marketing and promotional purposes. This includes paid advertisements, owned websites and apps, organic social media, email marketing, and offline marketing. The licence permits editing, cropping, resizing, captioning, subtitling, creating thumbnails, translation, and creating derivative works. It covers the Creator's name, voice, image, likeness, and bio as reasonably needed. Attribution is not required unless specifically agreed in the Campaign.

Use Restrictions: Regardless of the licence, Brands may not use Content, Creator likeness, or handles for misleading or defamatory statements about the Creator, political advertising, adult or pornographic content, content promoting hate, discrimination, or violence, or regulated products outside the normal Brand range without explicit Campaign agreement. Brands may not modify Content in ways that distort the Creator's views or harm their reputation.

After Collaboration completion, neither party may retroactively change licence terms. Content takedown requires material breach only.

13. Acceptable Use

You agree not to:

  • Use the Platform for any unlawful purpose or in breach of applicable laws
  • Harass, threaten, or impersonate other Users or any person
  • Post child sexual abuse material, exploitative content involving minors, grooming content, or any content that endangers children (zero-tolerance policy)
  • Post defamatory, obscene, hateful, or discriminatory content, or content that infringes intellectual property, publicity, or privacy rights
  • Send spam, unsolicited messages, or marketing communications
  • Scrape, copy, or systematically extract Platform data
  • Use bots, scripts, or unauthorized automated tools to access the Platform
  • Reverse engineer, decompile, or extract the Platform's source code
  • Interfere with or disrupt the Platform, its servers, or networks
  • Provide false or misleading information about your audience or engagement metrics

14. Authenticity and Anti-Fraud

We may use manual or automated checks to verify account, audience, engagement, content, and payment authenticity. We may suspend, restrict, or terminate accounts that we reasonably believe to be inauthentic, fraudulent, or in breach of these Terms, including accounts using purchased followers, fake engagement, identity fraud, or material misrepresentation of facts.

15. Privacy

Our Privacy Policy explains how we collect, use, and protect your personal data. You consent to electronic communications from KollabGrow (in-app and email) as required for Platform function and permitted by your marketing preferences.

16. Changes to the Platform

We may add, change, or remove features at any time. We will provide reasonable notice of material changes that significantly affect your use of the Platform.

17. Suspension and Termination

You may stop using the Platform and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or for any reason with reasonable notice. In-progress Collaborations will wind down according to their agreed terms or through dispute processes.

Sections that survive termination include Content rights, disclaimers, limitation of liability, indemnification, and governing law.

18. Disclaimer of Warranties

The Platform and all content on it are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or that the Platform will be uninterrupted or error-free.

To the maximum extent permitted by law, KollabGrow disclaims all such warranties. We do not warrant Collaboration success, Content performance, information accuracy, or specific Platform results.

19. Limitation of Liability

To the maximum extent permitted by law, KollabGrow (including its directors, officers, employees, agents, and suppliers) is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business, goodwill, opportunity, anticipated savings, data, or reputation.

KollabGrow's total aggregate liability for any claims arising from or relating to these Terms or your use of the Platform will not exceed the total fees you paid to KollabGrow in the preceding 12 months, or NPR 10,000, whichever is greater.

Nothing in these Terms limits liability that cannot lawfully be limited, such as liability for death or personal injury caused by negligence or liability for fraud.

20. Indemnification

You agree to indemnify, defend, and hold harmless KollabGrow and its directors, officers, employees, agents, and suppliers from any claims, demands, losses, liabilities, damages, costs, or expenses (including legal fees) arising from: (a) your breach of these Terms; (b) your use of the Platform; (c) Content you post; (d) Collaborations you enter into; (e) your violation of any law or third-party rights; or (f) intellectual property, publicity, or privacy right infringement claims related to your Content.

21. Governing Law and Disputes

These Terms and any related non-contractual obligations are governed by the laws of Nepal. The courts of Nepal shall have jurisdiction over any disputes arising from or relating to these Terms. We may also bring proceedings in the courts of your country of residence where applicable law requires.

22. General

These Terms constitute the entire agreement between you and KollabGrow regarding the Platform and supersede all prior agreements. If any provision is found unenforceable, the remaining provisions remain in full force. Failure to enforce any right is not a waiver of that right. You may not assign your rights under these Terms without our prior written consent. KollabGrow may assign these Terms in connection with mergers, acquisitions, asset sales, or as required by law.

23. Contact

For questions about these Terms, contact us at [email protected].

श्री फार्सा टेक्नोलोजिज (Farsha Technologies)
Registration No: 315268
PAN: 623645844
Madhyapur Thimi Municipality-3, Bhaktapur, Nepal